Togetherly

This quick start guide walks you through the initial setup to help you get the most out of Together.ly

Quick Start Guide 

Learn how to add all the necessary contacts that will be joining or facilitating calls.

Creating and amending contacts

Learn how to manage team members who can access your Togetherly platform. Including adding as an account administrator.

Managing team members

Learn what each role within Togetherly means, based on who does what. Recognising who does what is key as you set up your account

Role descriptions

Learn how to delete a contact from your Togetherly account.

Removing contacts

Adding your people 

These simple steps will have your 121 call set up in no time.

Creating a telephone befriending match

Making a befriending call

Quick guide to removing the match between befrienders.

Unmatching a befriending match

Common questions and answers about using Togetherly as a befriender.

Befriender FAQ

These simple steps will have your 121 video befriending call set up in no time.

Creating a video befriending match

Your first befriending call 

Learn how to set up a public telephone group call in the Togetherly platform

Arranging a public telephone group call

Learn how to set up a private telephone group call in the Togetherly platform.

Arranging a private telephone group call

Learn how to join a private telephone group call by dialling in, scheduled automatic dial-out, or facilitator-initiated dial-out.

Joining a private telephone group call

Learn how to join a public telephone group call

Joining a public telephone group call

Learn more about the tools available to help facilitate your private telephone group call on Togetherly's live call navigator.

Facilitating a private telephone group call

Learn more about the tools available to help facilitate your public telephone group call on Togetherly's live call navigator.

Facilitating a public telephone group call

Your first telephone group call

Learn how to schedule a video group call on Togetherly with step-by-step instructions.

Arranging a video group call

Learn how to join a video group call through Togetherly, with step by step instructions.

Joining a video group call

Learn how to use the live call dashboard to facilitate video group calls.

Facilitating a video group call

Your first video group call

Reviewing your impact

Identifying service users without contact

Looking at your reports 

Togetherly Website

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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