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54 articles · 5 video walkthroughs · Updated 29 days ago
First-time setup for new organizations: creating your account, adding team members, importing contacts, and understanding the platform basics
4 articles
Creating and managing 1-on-1 befriending matches, configuring telephone and video befriending, understanding call routing and recording options
6 articles
Creating video groups, private telephone groups, and public dial-in sessions, managing recurring schedules, adding participants, and sending invitations
10 articles
Joining sessions as a facilitator, managing participant audio/video during calls, troubleshooting connection issues, using phone dial-in options, and rescheduling sessions
Understanding AI-powered safeguarding alerts, reviewing transcription analysis, responding to concerns, configuring detection keywords, and tracking participant wellbeing trends
7 articles
Generating impact reports for funders, viewing call minutes and attendance data, exporting data to CSV, tracking no-contact alerts, and demonstrating social outcomes
8 articles
Managing team members, configuring account settings and branding, handling billing and subscriptions, setting feature preferences, and understanding plan limits
9 articles
Connection issues can disrupt your video or phone calls, but most problems can be quickly resolved by checking your internet connection, browser settings, and device permissions.
Togetherly used to offer four fixed contact roles. Now you can create your own — a Counsellor, a Befriending Coordinator, whatever fits the way your team works — and decide exactly what each role can do.
Once you log in to Togetherly, you'll land on your dashboard — the starting point for everything you do. Here's a quick tour of the main navigation areas so you can find your way around.
Public telephone groups let you host dial-in phone sessions where anyone with the phone number can join without needing individual invitations. This guide shows you how to create a public group session and share the dial-in number with your service users.
Bringing a colleague into Togetherly takes about a minute. You add them by email, and at the same time you decide what they're allowed to do — including whether safeguarding alerts land in their inbox.
This guide will show you how to configure auto-join for contacts who have difficulty pressing buttons during phone calls, removing the requirement to press 1 before joining a session.
